IT Help Desk | Legal | 147347 | Charlotte, NC

A leading law firm is seeking an IT Help Desk Support Specialist to provide frontline IT support to attorneys and staff. This role can be based in any of the firm’s offices. The ideal candidate has three or more years of experience in a legal environment (e.g., legal secretary, paralegal) and strong technical skills. However, we are open to training the right candidate on technical aspects if they have solid legal industry experience.

Office Locations:

• Atlanta, GA
• Baltimore, MD
• Baton Rouge, LA
• Birmingham, AL
• Charleston, SC
• Charlotte, NC
• Chattanooga, TN
• Columbia, SC
• Fort Lauderdale, FL
• Orlando, FL
• Raleigh, NC

Compensation:

• Competitive salary based on experience, plus potential performance-based bonuses.

Benefits:

• Comprehensive health, dental, and vision insurance

• 401(k) with firm contributions

• Paid time off and holidays

• Training and professional development opportunities

Work Expectations & Schedule:

• Tuesday through Saturday and Sunday shift

• Ability to handle remote support responsibilities efficiently

• Responsive and proactive communication with attorneys and staff

Candidate Parameters:

• Experience in a legal setting (preferred)

• Strong knowledge of Microsoft Office and document management systems

• Excellent troubleshooting, research, and documentation skills

• Strong customer service and communication abilities