IT Helpdesk Technician | 146589

Responsibilities:

• Provide first-line IT support for various technologies including Windows, Office, Citrix, and remote connections via phone, email, and in-person
• Troubleshoot Zoom conferences and other communication platforms
• Manage and resolve IT issues using helpdesk tracking tools, escalating when necessary
• Offer remote and on-site support for PCs, Macs, laptops, virtual desktops, and mobile devices
• Diagnose and resolve hardware and software issues within established SLAs
• Set up, move, and configure IT equipment and software
• Manage user accounts, access, and standard application installations
• Document processes for new software implementations
• Analyze and improve IT support processes
• Perform hardware setups, moves, and connections as needed
• Maintain up-to-date knowledge of IT systems and best practices
• Collaborate with other IT teams to ensure comprehensive support
• Prioritize and manage multiple tasks in a fast-paced environment
• Communicate effectively with users of varying technical expertise
• Maintain a high level of professionalism and customer service
• Adapt to changing technologies and support requirements
• Contribute to the overall efficiency and effectiveness of the IT support team

Mission Recruiting is proud to represent some of the most prestigious organizations in the country. Contact us today to learn how we can help you explore this and other exciting opportunities.

Salary Range: $54,000 – $68,000

Reference: 146589